role play presentation -- 93151202 張藝瓊&93151213王怡璇

Name: Jenny V.S. Wang
Major: Economics
ID: 93151202 vs. 93151213
Date: 10/13/2005
　
Topic-Handling complaints
Clerk by Jenny Alice by Wang


Alice has just checked into a hotel in San Francisco. After going up to her room, she immediately calls the front desk.

Clerk: Front desk.

Alice: This is Alice Givens, in 206.

Clerk: Yes, Ms. Givens?

Alice: I’m sorry to say that I’m not completely satisfied with my room.

Clerk: And I’m sorry to hear that, Ms. Givens. What’s the problem with the room?

Alice: It just isn’t what I specified when I made my reservation.

Clerk: And how is that?

Alice: I asked for a room as far as possible from the elevator, facing away form the street. But this room is right beside the elevator, facing the busy street. Can you please move me to a different room?

Clerk: Let me see what I can do.

(Moments later)

Clerk: Ms. Givens, I’m very sorry, but there are no other rooms of this size available.

Alice: Can you put me in a bigger room, then?

Clerk: I’d be happy to do that, Ms. Givens. We have a nice, quiet suite on the 10th floor.

Alice: That’s great. Thank you.

Clerk: You’re welcome. That will be an extra $50.

Alice: Excuse me? Are you telling me you’re going to charge me extra to put me in a different room?

Clerk: I’m afraid so, Ms. Givens. The suite is larger, so the price is higher.

Alice: But you didn’t give me the room I asked for in the first place!

Clerk: I’m looking at your reservation record. There’s nothing here about any special requests.

Alice: Well, I very clearly told your reservation clerk what I wanted. She told me the room would be just as I requested. Since it isn’t, you ought to fix things-at no extra charge!

Clerk: I have to go by our computer record, Ms. Givens. On the basis, there will be an extra charge for a larger room.

Alice: I’m sorry, but that isn’t acceptable. People sometimes make mistakes, and in this case, your reservation clerk did, so I hope you will do the right thing.

Clerk: If you don’t mind, Ms. Givens, I’d like to have the hotel manager discuss this with you.

Alice: Please do. I’ll wait here for his call.

Reference: studio classroom “September 2005”


Questions
1. Why Alice isn’t satisfied with her room?
A. Because it’s too big for her.
B. Because it’s too high floor.
C. Because it isn’t conform to her reservation.

2. What does the clerk do to solve the problem?
A. Put Alice in a bigger room.
B. Please Alice check out.
C. Clerk doesn’t respond to Alice.

3. Why Alice is unhappy for putting another room?
A. Since the room is too noise.
B. Since the room need extra charge.
C. Since the room is too dirty.

93154122 簡呈企 93154134 廖詩怡

Sophia and A-Pi were college classmates. Now A-Pi is a reporter, and Sophia is a secretary. One day, they met on the Zhongxiao East Road.

A-Pi: Long time no see. How are you?
Wow, you look busy, Sophia. Oh, I remember you are a secretary.
Tell me, what’s it like to be a secretary?

Sophia: It’s tiring. I’m so busy.
Actually, I’m more of a personal assistant.
I take on a lot of responsibility and oversee projects. Many secretaries do now.

A-Pi: What do you mean?

Sophia: The office has changed.
The computer and e-mail have freed everyone up from all that menial typing.

A-Pi: So secretaries are doing more?

Sophia: Yes, but really, many did before, too.
It is said that a business is only as good as its secretary.
Secretaries do all the work, while the bosses sit back and watch.

A-Pi: So now, are businesses realizing the important of secretaries?

Sophia: That’s right. And with computers, secretaries are doing more and more.
How about you? Why do you want to be a reporter?

A-Pi: Because it’s my hobby! It’s also my father’s expectation, so I just do it.

Sophia: How about your work? Is it interesting?

A- Pi: At the beginning, it’s really a task.
I must do everything by myself. But now, practice makes perfect! I feel so good
now! (Phone ringing)

Sophia: Sorry, I have no more time to talk. Goodbye.

A-Pi: Goodbye. She is a busy girl.


Questions
Q1: Where they met?
A: On the Hsin-Yi Road
B: On the Zhongxiao East Road
C: On the Zhongshan North Road Sec.2

Q2: What is A-Pi?
A: A reporter
B: A secretary
C: A singer

Q3:What is Sophia?
A: A reporter
B: A secretary
C: A lawyer

Q4: Is the secretary busies than before?
A: Yes
B: No
C: The same

Q5: Which relationship between A-Pi and Sophia?
A: Co-workers
B: Classmates
C: Teacher and student

93154102 陳怡璇 &93154105杜玲華

A stranger approaches a man on the street. The stranger asks for directions.
S: Excuse me sir, May I ask you a question?
M: Sure. What is it?
S: I’m new in town. I’m looking for the nearest post office. Can you help me?
M: Of course. You just have to go to this corner, turn right, and go down three blocks. It’s next to a church and across the street from a movie theater.
S: Oh. Thank you.
M: Are you sire you can find it?
S: I think so. Let’s see. I go down this street three blocks, turn right at the church, and it’s across from a movie theater.
M: NO no! Go to the corner, turn right, and walk down three blocks .The post office is next to a church and opposite a movie theater.
S: Oh! Now I understand. Walk to the church three blocks down the street, turn right at the movie theater, and the post office is on the corner. Thanks. (He leaves)
M: (to him self) No wander this guy is lost.

role play presentation--93151318,93141353

Form: Let’s talk in English 2005.April “Lesson7 The Language Learning Lesson”
By: 93141353 法2C 王婷美(Mandy) 93151318經2C 江宜芳(Yvonne)

(Mandy plays Claire, and Yvonne plays Becca.)

Claire:(reading in her Spanish book)Ca…rr…o.
Becca: Carro. Here’s your latte.
Claire: Thanks.
Becca: Sure.
Claire: Wait a second! You speak Spanish!
Becca: Un poco.
Claire: Un…what?
Becca: A little. I speak a little Spanish.
Claire: Becca, you are my new best friend!
Becca: I am?
Claire: You are if you help me improve my Spanish!
Becca: Why?
Claire: Because I’m taking a Spanish class this semester.
Becca: Sure. I’ll help you with your Spanish.
Claire: Great! So what’s the easiest way to learn a foreign language?
Becca: There is no easy way. You have to practice—a lot!
Claire: I was afraid you might say that.
Becca: Don’t worry about making mistakes. And don’t be scare to ask questions.
Claire: OK. How did you learn to make that sound? “Carro.”
Becca: Carro.
(Five minutes later, Becca is still teaching Claire.)
Becca: Hey, do you want to learn how to say “car” in sign language?
Claire: yeah! Teach me.
(Becca holds up two hands in front of her.)
Claire: That’s it? You just hold up your hands in front of you?
Becca: Right!
Claire: That’s easy! Maybe I should learn sign language instead!


Questions of the conversation:
1. What do you think is best way to learn a foreign language?
2. What foreign language does Claire learn this semester?
3. How to say “car” in sign language?

name:alice vs abc


After losing his wallet, Jeff approaches a police officer in the park.
He reports his lost wallet to the police officer.
Officer, I lost my wallet somewhere in the park this morning.
I see... Can you tell me what was in it?
I had my credit cards, my ID, and a lot of cash in it!
Ha! There are a lot of pickpockets around.
Did any strangers try to talk to you, or brush against you?
Yes! There was this big guy who kept trying to talk to me.
I finally had to run away from him.
Can you give me a description?
Yes. He was about six feet tall, and he had long brown hair.
Was he wearing blue jeans and a white T-shirt?
Yes, that's the guy!
Did you catch him?
No. He works in the hot dog stand.
He came to me a while ago to return this lost wallet.
Oh! He was just trying to give it back to me.
Well, that's one bit of good police work I've done today!